Stories

Questions you can ask customer support
2019-04-17
Nowadays customer support is found on almost every online casino website. Usually players do not really want to talk to support or expectations of help are too high. In this article we will focus on the occasions when a player should turn to the customer support team for help.
Normally most of the common questions from players are shown in the FAQ section (frequently asked question) where the player can find an answer to them. If the answer is still not found, then the next section that maybe contain the answer is the Terms and Conditions section. After checking all the regulations, if there is still no answer, you need to contact the customer support. Below, you can find the most usual situations when you will need the help of the customer support.

1. Registration problems

Often just a tiny spelling mistake can ruin a registration or create problems for future account use. If you realise that you have made a mistake in spelling your name, surname or e-mail (which can be the problem for not receiving any confirmation letters), immediately contact the customer support, as this simple mistake could cause a huge problem in the future when it comes to money withdrawal.

2. Deposits and Withdrawals

Most of the issues players usually have are with deposits and withdrawals. Often players do not follow the rules as they haven’t fully read the regulations,which can lead to a huge amount of questions. If you think that you did everything right, and you have a problem with your deposit or withdrawal, never fear, it is a customer support issue, so feel free to contact them.

3. Promotions and other interesting stuff

Promos and loyalty programmes are the engine of the online casino.Before taking up any offer, carefully read all the requirements: promo expiration date, deposit amount, rules and etc. If any info is missing, contact the customer support for assistance. Only when you fully understand all the terms, should you take part in the offer.

4. Games and providers

Usually casinos offer games from a list of well known providers and it may happen that a player has a problem with the games, for example, it isn’t loading properly or they will have problems with making bets. This is a clear case for customer support, but there might be times when the problem isn’t on the casino side, but on the provider’s.

5. Other issues

For any other questions, do not hesitate to contact customer support. Nearly all casinos have online chat support, so try it first to speed up the communication and get an answer super-fast.
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